FAQs

Ja hoor, de stock van Habanos blijft dezelfde. Naast de 100% authentieke Cubaanse sigaren verkopen wij daarnaast ook andere merken.

Heeft u vragen of opmerkingen over onze nieuwe webshop? Geen probleem, uw vertrouwde LCDH Knokke team staat klaar om naar u te luisteren. Contacteer ons via e-mail op cigars@lacasadelhabano.com of bel ons op het nummer +32 (0) xxx xxx

Terms and conditions:

– Your use (accessing, browsing, buying, etc.) of this site is your legal agreement to the policies, terms and conditions below. You also agree to comply with all applicable laws and regulations; including exports and re-exports control regulations. If you do not agree to these terms, do not use this site. You must have the legal age of 18 to use this website. Limitation of Liability: In no event shall the store owners, its parent, subsidiaries, or affiliates, or their respective officers, directors, employees, representatives, or agents be liable for direct, special, incidental, consequential, punitive, or indirect damages (including but not limited to, loss of data, use, or profits), however caused, whether for breach of contract, negligence, or otherwise, and whether or not this company has been advised of the possibility of any such damages. You agree that the company parties maximum liability arising from any product sold shall not exceed the price of such product. Some jurisdictions do not allow the limitation of exclusion of liability for certain damages so the above limitations and exclusions may not apply to you to the extent such jurisdictions law is applicable to this agreement.

Article 1 : La Casa Del Tabaco provides a hassle-free shopping experience supported by professional cigar experts.

Article 2 : Providing an excellent service and achieving the highest degree of customer satisfaction are our “way of life”, for this:
Only genuine Habanos top quality products are used for exportation.
We check (and replace if necessary) every product before shipping.
Replies to telephone calls, faxes and emails will be provided on a first come first served basis within 48 hours or 2 business days.

Article 3 : The minimum amount of a shopping basket is 50 EUR per order. You will be billed in EURO by our billing company. Once placed, orders must be approved by La Casa Del Tabaco and the billing company before applying credit card charge. We are not responsible of paying any taxes to any country except Belgium.

Article 4 : Cigars are always shipped in special bags to keep freshness and moisture level. Shipping will be provided by high end Postal or International Courier services and takes between 3 to 25 business days to be delivered depending on your country and destination city. If the products are returned to our warehouses in good condition due to importation being prohibited by local laws, or clearance being refused, it is possible to request a refund, subject to an administrative fee of 20%.

Article 5 : Security and personal data. We use SSL secure socket layer market standards for data transfer. All credit card details are treated with our financial partner under Belgian law. Your data is sacred and will not be shared or sold to anyone, period. You can subscribe or unsubscribe to our newsletter by login to your account.

Article 6 : All amounts are charged in Euro, the offered currency converter is only indicative. There might be a difference on your creditcard statement due to a difference in exchange rate and possible costs charged by your bank.